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Frequently Asked Questions

Illuminating the most sought-after information, offering clarity, and addressing common curiosities in a straightforward manner.

1. How do I start a project with Blackbridge Systems? Our 4-step process.

Step 1: Discovery Call
‍We start with a short call to understand your goals, whether it's a new build, renovation, or retrofit. We’ll ask the right questions to determine what’s possible and what makes sense for your space.

Step 2: Site Visit
‍A walkthrough gives us the details we need to plan properly. We'll assess existing infrastructure and clarify technical requirements.

Step 3: Design & Quote
‍We create a custom system design based on your needs and budget, with a transparent quote that outlines scope, hardware, and labour.

Step 4: Schedule & Install
‍Once approved, we line up the timeline and begin the process, handling everything from wiring to programming to final hand-off and support.

2. Is everything wireless? Is there any wire pulling involved?

While some components can operate wirelessly, a well-designed system always leans on structured wiring for long-term performance, reliability, and future-proofing. During construction or renovation, we run cable discreetly as part of the build. In finished homes, we use creative retrofit techniques or a hybrid approach blending wired and wireless solutions to ensure seamless integration without compromising aesthetics.

3. Can your price be as competitive as a big box store on hardware?

Sometimes yes, sometimes no, but here’s what we offer that they don’t: professional system design, seamless integration, proper installation, and reliable support. If you're just comparing sticker prices, a big box store might look cheaper. But if you're looking for a complete solution that works properly and evolves with you, we’re the better value every time.

4. Do you offer ongoing support after installation? (USE THIS QUESTION)

Yes. We stand behind our work and offer flexible support options, including maintenance plans, remote system monitoring, and on-call troubleshooting. We’re here to keep things running smoothly long after install day.

5. Can you work with my builder, designer, or contractor?

Absolutely. We regularly collaborate with builders, designers, and project managers to integrate our systems seamlessly into the construction process. Early coordination ensures everything fits beautifully and works exactly as intended.

6. What kind of systems do you install?

We specialize in whole-home automation, AV, security, networking, and lighting control. From Control4 smart homes to surveillance systems and wired networking infrastructure, we provide fully integrated solutions that just work.

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Frequently Asked Questions